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Results

Numbers first. Then the story.

Six engagements we can talk about in public. The rest, with the detail you’d want, on a call.

Barn below the Tetons, Jackson Hole

Boutique property · Jackson Hole, Wyoming

Seasonality turned into $700K on under $40K

$700Kbooked revenue
<$40Kad spend
12 motrailing period

Jackson Hole demand swings hard with ski season, summer park travel, the holidays, and the quiet weeks in between, so an always-on campaign with a flat budget was never going to work. We rebuilt paid search around the market’s calendar: distinct plans for winter, festive, summer, and the shoulders, with budget, keywords, bids, and messaging shifting as the reason to travel shifted. Spend concentrated on searches close to a reservation, boutique and luxury lodging terms, seasonal accommodation queries, and branded demand, instead of broad travel traffic. Ads spoke to ski trips in January and outdoor summers in July, not to a generic hotel. The biggest lever was knowing when not to spend. Investment followed demand, aggressive in peak windows and selective when the market softened, and a modest annual budget returned $700,000 in booked revenue.

Exceptional Stays home among the aspens, Telluride

Luxury vacation rentals · Telluride, Colorado

Exceptional Stays: 15:1 ROAS and a year-round calendar

15:1ROAS, paid search and social
+41%direct bookings in low-occupancy periods
+373%organic revenue, year over year

Bookings soared every ski season and flattened in mud season. We split Google Ads into seasonal campaigns with bid modifiers for weather, airfare, and events, and evergreen campaigns on property and experience terms that ran all year. Insider Guides for each shoulder-season activity fed both rankings and remarketing audiences. In twelve months, traffic grew 58 percent, remarketing went from 7 to 29 percent of paid bookings, first-page keywords rose 146 percent, and conversion rate multiplied eleven times.

Guest with coffee by the river under string lights, Tree Line Rentals

Vacation rentals · Influencer campaign

Tree Line: one stay, $74K in revenue

$74Krevenue from the campaign
+2,489%web traffic
1M+views on a single TikTok

Influencer marketing lives or dies on the match. Veronika of Wandering Backpack already had the cozy-cabin audience Tree Line wanted, so a long weekend became photo and video content, three Instagram posts, twelve stories, and three TikToks. One of them passed a million views. The property she stayed in booked out for the rest of the year, and Tree Line’s Instagram audience grew 3,422 percent.

Overwater villas

Luxury resort · Fiji

Nanuku Resort: $358K booked in a single month

$358Kbookings in one month
Repositionedtoward high-value travelers
Rebuiltpaid campaigns from the ground up

Nanuku had the product and not the right guest. We repositioned the resort’s digital presence toward high-value travelers, refreshed the visual branding, and rebuilt paid campaigns from the ground up. One month brought $358,000 in bookings, and, in the GM’s words, the right kind of guests: the ones who stay longer and come back.

“Their hospitality expertise is unmatched.” Natalie McCall, General Manager
Telluride at night in winter

Destination marketing · Telluride, Colorado

Visit Telluride: 13.4x return on paid media

+72%qualified inquiries, year over year
–41%cost per inquiry
13.4xpaid media ROI

The tourism board had a strong organic presence and inconsistent paid results: campaigns either too broad or too generic for travelers already considering a mountain trip. We rebuilt search around high-intent clusters like ski vacation packages and summer festivals, ran story-led Meta and Instagram creative on a weekly sprint so it never went stale, and closed the loop with retargeting built on itineraries and seasonal offers. Click-through rates doubled once the sprint was in place, and the results justified a significant budget expansion.

Hotel terrace with palms and bougainvillea, Grand Cayman

Airline · Cayman Islands

Cayman Airways: 15x ROAS across channels

15xreturn on ad spend
+68%flight bookings from paid
–47%cost per booking

The national airline had brand recognition and an under-optimized paid presence. We rebuilt Google and Bing search into tightly themed clusters (flights to Grand Cayman, Caribbean flights from Miami) so they won high-intent searches without paying for generic travel terms, then ran remarketing on Instagram and Pinterest: destination first, ease of booking second, seasonal offers to close. Engagement ran more than 2.5 times the industry average, and paid media became one of the airline’s best-performing acquisition channels.

Experience

Properties and brands on our résumé

See results
  • Four Seasons
  • Hilton
  • Destination Hotels & Resorts
  • The Little Nell
  • Bunkhouse Hotels
  • Nanuku Resort Fiji
  • Visit Telluride
  • Latitude 38 Vacation Rentals
  • Marriott
  • Exceptional Stays by Telluride Rentals
  • Tree Line Vacation Rentals
  • Wintergreen Resort
  • Cayman Airways
  • The Williamsburg Hotel
  • Four Seasons
  • Hilton
  • Destination Hotels & Resorts
  • The Little Nell
  • Bunkhouse Hotels
  • Nanuku Resort Fiji
  • Visit Telluride
  • Latitude 38 Vacation Rentals
  • Marriott
  • Exceptional Stays by Telluride Rentals
  • Tree Line Vacation Rentals
  • Wintergreen Resort
  • Cayman Airways
  • The Williamsburg Hotel

Includes work from HD+M engagements and the founding team’s in-house and agency roles.

Trusted by hospitality leaders

“HD+M brought fresh energy and clarity to our digital storytelling. They helped us reposition the resort to speak directly to high-value travelers, elevate our visual branding, and rebuild our paid campaigns from the ground up. The result was not only more bookings, but the right kind of guests: the ones who stay longer and return year after year. Their hospitality expertise is unmatched.”
Natalie McCallGeneral Manager, Nanuku Resort Fiji

Want numbers like these for your property? Let’s look at yours.